For any organisation to effectively deal with an emergency or crisis situation then Business Guard can provide guidance, knowledge, direction and solutions. Across the globe there are disasters and emergencies that are completely unforseen, such as massive bridge collapses, severe floods, huge fires and terrorist shootings/bombings. It is not professional for any organisation these days to state “This will never happen to us!”, of course there will be more prevalent risks specific to different organisations/industries that may not affect all organisations but it is evident that some incidents/emergencies are becoming more widespread.
By following these four stages/processes then an organisation can dramatically increase their effectiveness in the face of an crisis.
This can be achieved by reducing the exposure or probability in terms of loss and by doing so reducing the severity of the incident. Mitigation can also take form as informing, training and increasing awareness of mitigation strategies.
This is the action of preparing an organisation at every level, including planning, training, identifying key personnel, increasing physical defences and so on. This would be for those incidents/disaster events that can’t be completely mitigated or avoided, especially natural disasters and accidental emergencies.
This is the stage where an organisation puts their preparedness to the test and where all the planning, training and procedures come into effect. Key personnel are vital at this stage to ensure that the response is positive and effective, hence why crisis management culture within an organisation must be positive. It is safe to say that even though planning has taken place in terms of crisis management, we will never quite know the outcome, direction or impact that a specific emergency or disaster may have so there needs to be a dynamic approach to any form of response. This level of dynamicity relies heavily on the management behind the response and whether those persons responsible for the response are they themselves dynamic in their nature and approach.
The recovery stage is where an organisation can measure its effectiveness in terms of delivery of services/products in comparison to before the emergency, this also includes recovery whilst an incident is ongoing as an organisation will need to recover in order to ensure business continuity and reconstitution of services and this recovery may need to be immediate to allow that to occur. Regardless of the type of emergency/disaster, it is doubtful that the organisation will be able to recover fully for a period of time although the recovery effort should attempt to ensure that critical functions are at least recovered in good time so that the organisation can continue to operate albeit in a restricted manner.
Crisis Management can be implemented into an organisation by an experienced and knowledgeable person or team and can literally be the difference between success and failure for any size of organisation. We have gained valuable experience in dealing with crisis situations and fragile emergencies.